COURSE: The Effective Manager
Managing your business is one skill; managing your staff well is quite another and one that is all too often overlooked. If you manage a team you will need to be able to motivate people, manage change and coach and develop individuals. These are all too often skills that have not been learned. It is impossible to be a good manager to all of the personalities within your team unless you have been taught how.
Overview
You will come away from this course confident that you have all the skills you need to be an outstanding manager: from motivating people and managing change, to developing the skills of your team members and coaching them to improve business results.
Objectives
By the end of this course delegates will be able to:
• Understand their own management style and how people will react to them • Manage different personalities effectively
• Communicate well with every team member
• Motivate and inspire their team
• Coach and develop staff effectively
• Gain cooperation with ease
• Resolve conflicts quickly and easily
• Delegate tasks effectively
Course Outline
• What makes an effective manager?
• How to understand your own management style
• How to adapt your management style to different personalities within your team
• How to understand the needs of different members of your team
• How to communicate well with everyone in your team
• How to motivate and inspire everyone in your team
• How to coach and develop your staff to achieve the best results
• How to gain cooperation easily with everyone
• How to resolve conflicts quickly and easily
• The art of effective delegation
Maximum 10 participants for in-house course
Duration: 1 day
Time Management
The Art of Negotiating and Closing
Presentation Skills
How To Understand What Makes Your Customers Buy
Image and Impact: Body Language and How to Dress for Success
Introduction to Selling
The Art of Effective Cold Calling
The Effective Manager
Time Management for Sales Professionals
The Art of Effective Sales Presentations
